About Payment Operations Group
Payments…Navigating, Educating, Strengthening.
Over 40 years of Payment Professional experience. Payment strategists with experience as Acquirers, Merchants, Banks, and ISO’s. Learn who we are and what differentiates us.
What We Offer
Professional Payment Consultants
We have been in this industry for decades and know many of the players. Let us bring our contacts to the table for your benefit. We partner with the best companies in the industry so that you can have the same high level of vendor availability that the largest merchants in the world currently enjoy. Big or small, we believe in the right to engage.
Wherever possible, user guides are provided for your future support. While it may be profitable to keep you in the dark, we would rather teach you how to maintain your improved position. We also make it a point to ask about your company’s culture to ensure what we produce for you, reflects your values, your people and your work style.
We provide you with information regarding upstream and downstream impacts to the changes you plan. If one area improves dramatically, and others are not well armed, you could experience growing pains. Instead of leaving you a piece of the puzzle, we learn your business and educate you on ours, so growth will continue your way.
When we finish, we leave you with specific numbers – Key Performance Indicators – which let you know when you’re doing well, need improvement or need to call us back because something’s up. Furthermore, if it’s better for your staff and the process, we will build you Quick Reference Guides to ensure continued support after we’ve left.
Who We Are
CIO, Payment Professional, Consultant, Co-Founder
Bachelor of Science in Criminal Justice, University of North Texas Member of the International Association of Financial Crime Investigators
I carry 10 years in the merchant industry starting in Loss Prevention then growing into Director roles for Crescent Processing and Future Payment Technologies, leading local merchant processing companies. I then took on global merchant responsibilities as a full Payment Professional with McAfee and Intel. As a credit, risk, and fraud expert, I love the chase! And speaking of chase, if you’re looking for me at a conference, I’ll be the one stalking the hors d’oeuvres.
Notes from Christine There is a fairness and equity in commerce. There are rules for processing items correctly and ways to catch people who are violating those rules. Whether they are hackers, testers, fraudsters, or employees, I can find/prevent/isolate them. They are violating the spirit of payment processing and making life difficult for everyone. For this, they will be stopped. And I am just stubborn and skilled enough to do it.
Payment Professional, Consultant, Co-Founder
Bachelor of Arts in Business, Governors State University
Master of Business Administration, Western Governors University
Payment Card Industry Professional Certification
You name it, I’ve fixed it (I used to say I’d broken everything and that’s how I learned how to fix it…But now I’m a Consultant!) I have over 30 years’ professional experience with both the largest US eCommerce Acquirer and as the payment professional for two of the strongest companies in the world. As a leader at Chase Paymentech for 13 years, then a Senior Business Manager of payments for AT&T for 9 years, I was most recently employed as the payments expert for McAfee and Intel where I grew online global payments by millions of dollars. Domestic? Check! International? Check! PCI? SOX? PII? Check!
Notes from Sally I’ve tinkered with almost everything in the last 3 decades. I started when merchants sent signed tickets via bicycle courier to have them key entered. I recall when ‘knuckle-busters’ were the greatest. Now, we have international e-wallets funded by cash machines and biometric ID methods. I keep saying that I don’t need to change jobs because the Payments Industry changes my job for me every day. I’ve always been excited about payments and the variability in the payments ecosystem. Now I would like to leverage my knowledge and experience for you.
I’ll be out and about at conferences and customer sites. Please know that if you lose me, I’ll be by the coffee pot – wherever that is. Talk soon!
Now that you know us, we’d like to know you! Send us a question, your business problem or a simple hello.