Right now, many merchants are facing an issue they never thought to plan for…. Issuing Banks are declining refunds sent to cardholders by merchants. Sometimes even providing decline reason codes like ‘Insufficient Funds’ which make so much sense, eh? Cardholders,...
You’ve seen those places and maybe even been to one. If you can eat the 7 pound steak, you get a t-shirt (and maybe a quick trip to the ER). They try to eat it all in sixty minutes and sometimes they succeed. The big point of this is that they are willing participants...
I went out for early morning Black Friday shopping once – only once. But I don’t regret it. I get to say that I participated, I see what all the fuss is about, and I have the tales I still tell to prove it. I did the whole thing – kids out hours before the sun was up,...
It’s that time again! Periodically, a decision in one part of the payments realm affects others. You know what I mean. You remember the last big round of declines because one co-labeled card changed Brand. Here we go again! Citibank ® is shifting to MasterCard ® for...
Perhaps this article is aimed at Acquiring Banks, perhaps for merchants, but it may be meant for both. Let’s talk a bit about RFP’s (Requests for Proposal) – of all types. In our experience, businesses do not ask questions about open market availability of service...
Some great questions – and statements – have surfaced about payment acceptance in Latin America. Below we will try to comment on them to help clarify some of the options available to various companies thinking about or already in the area. Maybe you already know all...
Wherever possible, user guides are provided for your future support. While it may be profitable to keep you in the dark, we would rather teach you how to maintain your improved position.
When we finish up, we leave you with specific numbers, Key Performance Indicators, which let you know when you are doing well, need improvement, or when you need to call us back because something’s up.
It’s not just a slogan – Navigating, Educating, Strengthening. We really believe in this approach, especially Educating.
We have been in this industry for decades and know many of the players. Let us bring our contacts to the table for your benefit.
If it’s better for your staff and the process, we will build you Quick Reference Guides to ensure continued support after we’ve left.
We will ask you about your company’s culture to ensure what we produce for you, reflects your values and work style.
We partner with the best companies in the industry so that you can have the same high level of vendor availability that the largest merchants in the world currently enjoy.
Big or small, the opportunity is the difference. Get the expertise at your fingertips without the turn away because you don’t represent the ‘big bucks’. We believe in the right to engage.
We provide you with information regarding upstream and downstream impacts to the changes you plan. If one area improves dramatically, and others are not well armed, you could experience growing pains.