It’s Punctuation Time – Change your punctuation from ! to ? Time to question what you know.
It’s fairly common for merchants, and even their vendors, to start work from a position of knowledge. That’s fair. It’s also a potential gap.
Yes, there is truth but in the dynamic world of payments, truths can be situational. With that being said, it may be time to look at your punctuation. In other words, it may be time to challenge what you know.
Looking into your basic facts related to your processing means questioning everything (but not at the same time – take a beat). Look into relevance vs. situational relevance. Look at absolute values and see them potentially as absolute within their specific space. Look at information against its original source vs. its tested source.
Periodically it’s critical to test what you ‘Know’. Whether it’s your contract or vendor, regardless of its location in the code or the terms and conditions, no matter its longevity or source, is it always true or true here and now? It’s time to take every exclamation point and turn it into a question mark and test it against a new perspective. Don’t get caught in a cage of your own making!